rumahwd Privacy Policy

What Data We Collect on rumahwd

When you register an account on rumahwd, we collect your email address, phone number, password, legal name, and date of birth. We also collect your IP address and device information (browser type, operating system) for security and fraud prevention. We store this information in our secure servers to manage your account and fulfill your requests.

When you deposit on rumahwd through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we receive confirmation from your payment provider that the transaction succeeded. We do not capture your wallet PIN, bank password, or payment credentials—you authenticate directly with your payment provider, and we see only the confirmation that funds arrived.

We collect your transaction history on rumahwd: every deposit, withdrawal, wager, and game outcome. We also collect data about your device and location (approximate, from your IP address) to detect unusual account activity and prevent fraud. This information stays on our servers and in our backup systems.

Identity Verification Data on rumahwd

Before your first withdrawal from rumahwd, we require identity verification. You upload a government-issued ID card, passport, or driver's licence. We store an image of that document, your name as it appears on the ID, and your date of birth. This data is used only to verify that you are the legitimate account holder and to comply with legal anti-money-laundering requirements.

Our rumahwd identity-verification process is handled by our compliance team and, where needed, third-party verification providers. These providers use your photograph and document information only to confirm your identity. We do not share your ID image with marketing partners or other third parties.

How We Use Your Data on rumahwd

We use your email and phone to send you account notifications: deposit confirmations, withdrawal requests, security alerts, and platform updates. We use your transaction history to calculate your account balance, process withdrawals, and investigate disputes. We use your device and location data to detect fraud—if we see a login from an unusual location, we may flag it or request re-authentication.

We retain your rumahwd data according to legal requirements and our operational needs. Account and transaction data are kept for as long as your account is active, plus a period after closure to satisfy regulatory obligations and dispute-resolution windows. Identity-verification documents are kept for the duration your account is active and for a retention period afterward for compliance.

Account data

Email, phone, name, date of birth, password hash—used to verify your identity and manage your rumahwd account.

Transaction data

Deposits, withdrawals, game activity, payment methods—stored to calculate balance and process requests.

ID verification

Government ID image, name, date of birth—used to verify you before withdrawal and comply with KYC law.

Device & location

IP address, browser type, OS—collected for fraud detection and security monitoring.

Third-Party Data Processors on rumahwd

We use third-party services to operate rumahwd. Payment providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment instruction—amount and account reference—but we do not share your full personal profile with them. Our cloud-hosting provider stores our servers and backups in data centres; your data sits on these servers in an encrypted state. We use email services to send notifications; your email address is shared with our email provider only to deliver messages.

We use identity-verification partners in some cases to confirm your government ID. These partners receive your ID image, name, and date of birth for verification purposes only. We do not permit them to use your data for marketing or other purposes. We require all third-party processors to sign data-protection agreements that limit their use of your information.

Our rumahwd servers may sit outside your jurisdiction. If you are in Indonesia, some of your data may be processed or stored in other countries. By using rumahwd, you consent to this international transfer. We ensure that data transfers comply with applicable legal standards for data protection.

Your Rights Regarding Data on rumahwd

You have the right to access the personal data we hold about you on rumahwd. You can request a copy of your account data by contacting our support team. You have the right to correct inaccurate data—if your email or phone number changes, you can update it in your rumahwd account settings. You may request deletion of certain data, subject to legal obligations (we may need to retain transaction records for tax or compliance purposes).

You have the right to request that we stop processing your data for marketing purposes. We do not send unsolicited marketing emails, but if you receive any and wish to opt out, you can do so through the unsubscribe link in those emails. You have the right to lodge a complaint with a relevant data-protection authority if you believe our data practices violate your privacy rights.

Cookies and Tracking on rumahwd

Our rumahwd platform uses cookies and similar technologies to remember your login session, keep you signed in, and track how you use our website or app. We use first-party cookies (set by rumahwd) for essential functions like session management. We do not use third-party tracking cookies for advertising purposes. If you disable cookies in your browser, some features of rumahwd may not work properly.

We use analytics to understand how users interact with rumahwd—which pages you visit, how long you spend, and which features you use. This helps us improve our platform. Analytics data is aggregated and anonymised; we do not link it to personally identifiable information.

Data Security and Breach Notification

We at rumahwd use industry-standard encryption, firewalls, and secure coding practices to protect your data from unauthorised access. We encrypt data in transit (between your device and our servers) and at rest (on our servers). However, no security system is completely risk-free. If we detect a data breach that affects your rumahwd account or personal information, we will notify you by email and through in-app notifications according to applicable legal timelines.

You are responsible for protecting your rumahwd password. Do not share it with anyone. If you suspect your account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the effective date. If we make material changes, we will notify you by email or through in-app notification. Your continued use of rumahwd after such changes constitutes your acceptance of the updated privacy policy. If you do not accept the changes, you should stop using our platform.

Contact Us About Privacy

If you have questions about our privacy practices, wish to request your data, or have concerns about how we handle your information on rumahwd, contact our support team through the platform. We respond to privacy inquiries according to our standard support timeline. You may also submit a formal data-subject request, which we will process according to applicable legal requirements.

Our rumahwd privacy practices are designed to be transparent and compliant with data-protection standards. We collect only the information needed to operate our platform, process your payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and verify your identity. We do not sell your data, and we limit third-party access to what is necessary. Your privacy remains a priority as we serve users across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.